Terms & Conditions
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I accept payment via major Credit Cards. (PayPal invoicing is available upon request.) Full payment is required prior to shipment. Returns or exchanges are honored if I am contacted within seven days of confirmed delivery. Custom work may be returned only if it was received damaged, and if you contact me within five days of confirmed delivery. All returned items will be inspected prior to determining a refund, exchange or store credit to be issued. Buyers are responsible for return shipping costs. If you need to cancel your order, please contact me within 24 hours of purchase to receive a full refund. Please let us know if you have any payment questions!
C O U P O N C O D E S: Coupon codes are NOT allowed to be redeemed on CUSTOM MADE TO ORDER items, they are only to be used on the non-custom items in my shop which includes listings with the word "Custom" in the title.
Custom artwork, decor, furniture, signs, etc is available upon request and are welcomed. A fee of at least $5.00 will be added to any customized piece for added design, alignment and labor time needed for the customizations. Havok Designs uses a laser engraving machine that provides endless possibilities for cutting out the designs you see in my store and anything else you can dream up! You can choose your design, color, and size. From organic cutout plants, to lettered signs, to modern graphic elements, you name it and I can do it! Along with any of my laser cut work, all of my sewn goods can be custom fitted to your taste, style, or needs. Just contact me with your thoughts and ideas to get started!
Havok Designs offers wholesale on our items! Feel free to contact me for more info.
W A R R A N T Y: Havok Designs provides a 90 day warranty on all of your items purchased from Havok Designs. This warranty covers manufacturers defects in material or workmanship but it does not cover neglect or abuse (refer to exceptions and exclusions below). If your item has be worn and is showing wear requiring it to be refinished (wood pieces only), I'd be happy to do that for you for a $10 fee ($15 for rings) plus the shipping costs to send the item back to my studio. I ask that you please box up your jewelry or other item(s) wrapping each piece securely and send it to me via USPS, UPS, or FedEx with a copy of your receipt if possible, and any instructions to:
13819 Dansington Court
Pineville, NC 28134
WARRANTY EXCEPTIONS & EXCLUSIONS The Havok Designs Warranty does NOT cover the following items:
1. Any damage to your item purchased due to negligence or abuse. For Example: If a pendant or wood piece is lost due to being damaged, submerged in water, or exposed to extreme heat, Havok Designs is not responsible for the replacement of the item. The product was neglected and abused and the warranty becomes void. NOTE - If you believe your necklace's safety mechanism has been broken (either due to it getting caught or due to your own child pulling it off or another child pulling it off) I can sometimes arrange to replace it for you at a discounted rate. Please contact me for more details.
2. If another jeweler or craftsman performs any repair work on an item purchased from Havok Designs, we will not be held responsible for any loss or defect and the warranty becomes null and void.
NOTE: Due to the fluctuation of precious metals and wood supplies, merchandise prices and styles that appear on the Havok Designs website are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. Havok Designs reserve the right to limit quantities or opt out of sales transactions.
Making a first time purchase? Replacement Warranties are available in my shop! Just add the listing to your cart to cover (1) item purchased.