contact us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right.


Charlotte, NC
USA

(406) 369-0824

Based in Charlotte, North Carolina, Havok specializes in laser cut wooden jewelry, cork wallets, home décor and custom work. 

Havok happens in the space between the before and after. It's the process, the metamorphosis from something raw to something refined.

Policies

Welcome

"Be who you are and say how you feel, because those who mind don't matter, and those who matter don't mind." - Theodor Seuss Geisel

Welcome to my shop where I design + create laser cut wooden jewelry, handmade cork wallets, accessories, original art and home decor. All of my products make great stand-out gifts for friends, family, or co-workers. Custom work is available upon request + tweaking my already made designs is always an option! So let the Havok being! Email me at support@havok-designs.com or go to my Contact Me Page with any questions, comments, or ideas for custom orders. 

Payment

I accept payment via PayPal and all major Credit Cards. Full payment is required prior to shipment. Returns or exchanges are honored if I am contacted within seven days of confirmed delivery. Custom work may be returned only if it was received damaged, and if you contact me within five days of confirmed delivery. All returned items will be inspected prior to determining a refund, exchange or store credit to be issued. Buyers are responsible for return shipping costs. If you need to cancel your order, please contact me within 24 hours of purchase to receive a full refund. Please let us know if you have any payment questions!

C O U P O N C O D E S: Coupon codes are NOT allowed to be redeemed on CUSTOM MADE TO ORDER items, they are only to be used on the non-custom items in my shop which includes listings with the word "Custom" in the title.

Shipping

Havok Designs ships using USPS First Class Mail or Priority Mail Flat Rate service. I have found that USPS's shipping costs are the cheapest comparatively. If you prefer another carrier, contact me to revise shipping costs. Costs vary per size of piece. I carefully wrap and inspect each order prior to shipping. Orders will ship within five to seven days of received payment. Please allow 1-2 weeks for custom orders. Don't hesitate to contact me with any shipping questions you may have. Gift Wrapping is available upon request.

P R O C E S S I N G: Any purchases made prior to 5 pm EST, USA will be processed that day. Any purchases made after 5 pm EST, USA will be processed on the following business day.

M A D E T O O R D E R: Please allow up to two weeks for the creation of Custom Made to Order items prior to shipment, however most take about 4-6 business days. Feel free to contact me regarding a specific items turn-around time, or if you need the item to be created more quickly and I will do my best to fulfill your needs. Once a custom order has been purchased and created, I cannot cancel the sale. Unless the item arrives defective or the design/item is not as agreed upon by customer and seller, no cancellation or refunds will be given of any kind. Please contact me with any questions regarding this issue.

C U S T O M L I S T I N G S: I do NOT renew or relist custom listings. If you have a custom listing that has expired or is now deactivated and you are ready to purchase, please contact me to renew the listing.

C O M B I N E D S H I P P I N G: Any items I feel can be combined in shipping I have noted in the column "With Other Item" on the products' listing. Other items I feel may be damaged during shipping I did not change the price in the "With Other Item" column. However, if you are interested in purchasing more than one item, please let me know so I can figure out the best and most cost efficient shipping method. 

I N T E R N A T I O N A L B U Y E R S: For International orders and shipments I am not allowed to collect or bill customs fees, duties, or tariffs. These charges (if applicable) are not included in either the purchase or shipping costs of our items and are the buyers' responsibility. I value all of my work at the purchase price of that item.

Refunds and Exchanges

For refunds or exchanges, contact me within two weeks of confirmed delivery for a full refund (less shipping cost) or an exchange to be honored. Buyers are responsible for return shipping costs. If product is received damaged, please contact me immediately to handle the case. As always, please contact me with any questions or concerns. I want to make you happy with my work and enjoy it as best as possible, so please do contact me with any concerns or problems so I can do my best to make it right.

Additional Policies and FAQs

Custom artwork, decor, furniture, signs, etc is available upon request and are welcomed. A fee of at least $5.00 will be added to any customized piece for added design, alignment and labor time needed for the customizations. Havok Designs uses a laser engraving machine that provides endless possibilities for cutting out the designs you see in my store and anything else you can dream up! You can choose your design, color, and size. From organic cutout plants, to lettered signs, to modern graphic elements, you name it and I can do it! Along with any of my laser cut work, all of my sewn goods can be custom fitted to your taste, style, or needs. Just contact me with your thoughts and ideas to get started!

Havok Designs offers wholesale on our items! Feel free to contact me for more info.

W A R R A N T Y: Havok Designs provides a 90 day warranty on all of your items purchased from Havok Designs. This warranty covers manufacturers defects in material or workmanship but it does not cover neglect or abuse (refer to exceptions and exclusions below). If your item has be worn and is showing wear requiring it to be refinished (wood pieces only), I'd be happy to do that for you for a $10 fee ($15 for rings) plus the shipping costs to send the item back to my studio. I ask that you please box up your jewelry or other item(s) wrapping each piece securely and send it to me via USPS, UPS, or FedEx with a copy of your receipt if possible, and any instructions to: 

Havok Designs 
13819 Dansington Court 
Pineville, NC 28134 

WARRANTY EXCEPTIONS & EXCLUSIONS The Havok Designs Warranty does NOT cover the following items:  

1. Any damage to your item purchased due to negligence or abuse. For Example: If a pendant or wood piece is lost due to being damaged, submerged in water, or exposed to extreme heat, Havok Designs is not responsible for the replacement of the item. The product was neglected and abused and the warranty becomes void. NOTE - If you believe your necklace's safety mechanism has been broken (either due to it getting caught or due to your own child pulling it off or another child pulling it off) I can sometimes arrange to replace it for you at a discounted rate. Please contact me for more details. 

2. If another jeweler or craftsman performs any repair work on an item purchased from Havok Designs, we will not be held responsible for any loss or defect and the warranty becomes null and void.  

NOTE: Due to the fluctuation of precious metals and wood supplies, merchandise prices and styles that appear on the Havok Designs website are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. Havok Designs reserve the right to limit quantities or opt out of sales transactions.  

Making a first time purchase? Replacement Warranties are available in my shop! Just add the listing to your cart to cover (1) item purchased. 

Seller Information

Havok Designs is owned and operated by myself. I am open to communications regarding custom orders, bulk orders, and international orders. Please contact me through Etsy or email me at: havokdesigns.etsy [!at] gmail.com or support [!at] havok-designs.com with any questions or concerns.

Instagram & Twitter: @havokdesigns

Find me on Facebook at:
http://www.facebook.com/HavokDesigns